What is user accountability, anyway?

What is user accountability, anyway?

User accountability really means just that - holding the user of an application (in this case, a warehouse management application) accountable for his or her actions. By "action", we mean receiving, picking, shipping, quality control, auditing, etc. - any changes to the existing information of the application. Product isn't just mysteriously sent out damaged or incorrect, and items in a warehouse don't magically go missing - someone is responsible for those mis-ships and out of stocks, and SkuVault's user accountability features help to bring some clarity to these types of warehouse issues.

How does SkuVault implement user accountability?

How does SkuVault implement user accountability?

SkuVault gives warehouse workers ample opportunity and alert to rectify any mistakes. While picking, for example; should a picker pick an item without an open order, SkuVault will prompt the picker if they really meant to pick that SKU. In quality control, SkuVault checks the SKUs against the order, and displays a photo, as well as other pertinent information about the SKU, and will alert the warehouse worker should they attempt to pass an item / item quantity not on the order. SkuVault's User Roles feature ensure that only authorized personnel are accessing sensitive information - customize User Roles to, for example, give temp employees limited access, to give Customer Service access to transaction history, or to give Buyers access to sales & re-order reports.

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Benefits of using SkuVault's user accountability features.

Beyond those features meant to keep your workers in line and focused, SkuVault also generates user history reports; all actions are tracked by user, so you can see just who passed that copy of Pokemon Red instead of Pokemon Blue on to shipping, when they did it, and what they had given as their reason for doing it at the time. People are more efficient when they're being tracked - warehouse workers are less likely to make mistakes when those same mistakes can be tracked right back to them. But there's more to user accountability than just punishing absent-minded employees - you can also use SkuVault's user reports to help with your performance reviews, and to see who's picking the fastest.