What is Buyer Fraud and How Does It Affect Your Online Business

One of the most common issues businesses must contend with in the 21st century is buyer fraud.  Buyer fraud is increasing...

What’s an Advanced Shipping Notice and How They Can Help Customer Relationships

Whether you're a seller or a buyer, if your business uses inventory, you’ll need accurate, up-to-the-minute information on...

World-Class Customer Service: 27 Ways to Wow and Delight Your Customers Every Day

What is World-class Customer Service? In 2010, the Harvard Business Review team published a landmark article with a striking...

How to Make Your Order to Cash Process More Efficient with Best Practices

What is the Order to Cash Process? The order-to-cash process (sometimes abbreviated as O2C or OTC) is the all-encompassing...

How Do Pre-orders Work for Ecommerce and the Best Time to Accept Them

Unless you’ve spent the past two decades living under a rock, odds are you’ve had a company ask you if you wanted to...

6 Ways to Delight Your Customers With Each Purchase

What is Customer Delight? If you’ve ever worked in customer service, you’ve seen the motivational posters, heard the pep...

What is Retail Arbitrage and Should You Try It?

Searching "retail arbitrage" on Google or YouTube will unleash a bevy of flashy headlines, products, and targeted ads into your...

Best Selling Handmade Items for 2021

Okay, it’s 2021. The worst of COVID is (hopefully) behind us. Yet, a lot of us still find ourselves homebound and with some...

Best Stores for Retail Arbitrage Product Sourcing

What is Retail Arbitrage? Retail arbitrage is an ecommerce business model centered around buying inventory at a discount from...

What is Cost Price and How to Calculate It

One of the biggest challenges companies face when launching new or revamped products is determining the right price to charge...

Markup vs. Margin: How They’re Different and How to Calculate Them

Are gross margins merely the same as markups? It’s tempting to say yes—after all, both of these values refer to the...

How to Use the Retail Price Formula to Calculate Pricing

Price decisions directly impact a retailer’s profitability and competitiveness. Thus, pricing is one of the most important...