We did a guest post for ReplyManager on the subject of inventory management as it factors into customer service! Excerpt:
Keeping your customers happy is the most important facet of any business, and inventory management is critical to that customer satisfaction in many ways. Obtaining and retaining their trust is a must if you want to keep them happy, and we all know that getting a current customer to buy again is much cheaper and easier than attempting to acquire new customers. Read the rest!