Frequently Asked Questions

Overview

What is SkuVault?

SkuVault is a warehouse and inventory management software that empowers small and medium enterprise companies to optimize operations so they can scale and compete in the growing eCommerce and omni-channel markets at a fraction of the cost.

Does SkuVault have a mobile app?

Yes! Search 'SkuVault' in either the Apple app store or Android Google Play store.

Does SkuVault have an open API?

Yes, you can find learn more about it here.

What kind of businesses can use SkuVault?

We primarily serve eCommerce and omni-channel businesses. If you've got inventory, we can help you organize it.

Can international businesses use SkuVault?

Yes! We have a lot of international clients using SkuVault. We have expanded our support hours to accommodate for overseas clients in different time zones.

What devices support SkuVault?

Qualified tablets, laptops, and phones.

What is a user in SkuVault?

Anyone who will need access to SkuVault for daily use.

How do I add users?

Simple! Log into your SkuVault account and navigate to the admin tab. Look for "User Accounts" in the drop-down and select “Create New User” towards the right of the screen.

Account and Payment

How do I change/reset my password?

Go to the login page and click “Forgot Password.”

How do I pay my bill?

We charge your credit card monthly automatically. This information is stored in our secure billing system. All bills have a reminder sent monthly prior to your bill being charged. That reminder has a link to make changes to your credit card.

When do I receive my first bill?

Subscriptions begin from the date of signup.

Can I upgrade my plan later on?

Certainly. A plan can be upgraded at any time.

How do I cancel my plan?

Send an email requesting a cancel to cancel@skuvault.com. A representative will be in touch to complete the process

Support

How do I contact support?

For all support related issues send a communication to our ticketing system support@skuvault.com. For advanced plans, contact your account representative if you have one. Clients can also access support documentation. This requires logging in to our ticketing system. Urgent technical issues will be handled on a case by case basis by our on-call person over the weekend.

How long does it take to setup my SkuVault account?

Clients have implemented SkuVault in less than a week. However, implementation time depends on the package you choose.

Do I need to have an account for each of my sales channels?

No, a single account can be linked to a wide variety of sales channels.

What does SkuVault do with my data?

We use aggregate anonymized data for benchmarking and ensuring system stability, but it is only used internally by our engineers. Your data is never shared with other system users or externally.